Privacy policy

Last updated: 5 September 2026

Charlie Jones Illustration ("we", "us", or "our") operates this website and online store, including all related content, products, services and features (the "Services").

We use Shopify to operate our online store and process orders. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our Services.

We are committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

1. Information We Collect

Depending on how you use our Services, we may collect the following information:

Information you provide to us

When you place an order, create an account, contact us or otherwise interact with our store, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Order and transaction details

  • Information you provide when contacting us about an order, return or enquiry

  • Account information, if you choose to create a customer account

We do not store your full payment card details. Payment information is processed through Shopify Payments or other payment providers used by our store.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Operating system

  • Pages and products viewed

  • How you interact with our website

  • Information collected through cookies and similar technologies

2. How We Use Your Information

We use your personal information where necessary to:

  • Process and fulfil your orders

  • Process payments

  • Arrange delivery of your purchases

  • Send order confirmations, shipping updates and other service-related communications

  • Process returns, refunds and cancellations

  • Provide customer support

  • Manage customer accounts

  • Maintain and improve our website and Services

  • Protect our store against fraud, misuse and security threats

  • Keep appropriate business and financial records

  • Comply with our legal and regulatory obligations

  • Send marketing communications where you have provided the necessary consent or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing further information where required.

3. Our Lawful Bases for Using Your Information

Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:

Contract: We need certain information to process and fulfil your order, arrange delivery, process payments and provide customer support.

Legal obligation: We may need to retain or use certain information to comply with legal, accounting, tax or other regulatory requirements.

Legitimate interests: We may use information where necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our Services and managing our business, provided that our interests do not override your rights and freedoms.

Consent: Where required, we will ask for your consent before using your information for certain purposes, such as some marketing communications or non-essential cookies. You can withdraw consent at any time.

4. Marketing

If you choose to subscribe to our marketing communications, we may use your email address to send you information about new artwork, products, launches, offers and other news relating to Charlie Jones Illustration.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the relevant email.

We will continue to send essential service communications relating to your orders, such as order confirmations, delivery updates and information about returns, even if you have opted out of marketing communications.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, maintain your shopping basket, improve website functionality and, where applicable, understand how visitors use our website.

Some cookies are necessary for the website and checkout to function and do not require consent where an applicable exemption applies.

Where we use non-essential cookies or similar technologies that require consent, we will ask for your consent before using them.

You can manage your cookie preferences through the cookie controls provided on our website.

6. Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

  • Shopify, which provides our ecommerce platform and related services

  • Payment providers, to process your payments

  • Delivery and fulfilment providers, to deliver your orders

  • Technology, apps and service providers, where necessary to operate and maintain our website and business

  • Professional advisers, such as accountants or legal advisers, where necessary

  • Government authorities, regulators or law enforcement, where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where required, appropriate safeguards are in place.

7. Shopify

Our online store is hosted and powered by Shopify.

Shopify processes personal information relating to your use of our store and your orders in order to provide its ecommerce, payment, security and other services.

Shopify may also process certain personal information for its own purposes, including improving its services, security, fraud prevention, analytics, personalisation and advertising, where permitted by law. Shopify's use of personal information is described in its own privacy policy and applicable terms.

Your information may be processed by Shopify and its service providers in countries outside the UK where appropriate safeguards are in place.

You can read Shopify's privacy information here:

Shopify Privacy Policy

8. International Transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is protected in accordance with applicable UK data protection law, including using an adequacy decision or appropriate contractual safeguards where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information depends on factors including:

  • Whether we need it to fulfil an order or provide customer support

  • Whether we need it to maintain business and financial records

  • Whether we have a legal or regulatory obligation to retain it

  • Whether we need it to resolve disputes or enforce our agreements

  • Whether you have consented to ongoing marketing communications

Where we use your information for marketing, we will generally keep it until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain it.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Rights

Under applicable UK data protection law, you may have rights including:

  • The right to access personal information we hold about you

  • The right to correct inaccurate or incomplete information

  • The right to request deletion of your personal information in certain circumstances

  • The right to restrict processing in certain circumstances

  • The right to object to certain processing, including direct marketing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where we rely on your consent to process your information

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

11. Automated Decision-Making and Profiling

Some of our service providers, including Shopify, may use automated systems to detect fraud, security threats or other risks, or to provide personalised services.

Where applicable law gives you rights in relation to solely automated decision-making or profiling that produces legal or similarly significant effects, we will provide the information and rights required by law.

12. Children's Privacy

Our Services are intended for a general audience and are not specifically directed towards children.

We do not knowingly collect personal information from children where doing so would be unlawful. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have a concern about how we use your personal information, please contact us:

Charlie Jones Illustration
Email: charlie.bbjones@gmail.com
Telephone: +44 7724 884755
Address: 17 St Annes Gardens, Hassocks, BN6 8RA, United Kingdom

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

You can find information about making a complaint on the ICO's website.