Shipping policy
Last updated: 5 September 2026
We currently ship orders within the United Kingdom and to selected international destinations. Available destinations, delivery options and costs are shown at checkout before you complete your purchase.
Processing Times
Each print is carefully prepared and packaged for delivery.
Orders are usually dispatched within 2–4 business days of your order being placed.
Once your order has been dispatched, you will receive a shipping confirmation email with any available tracking information.
Please note that personalised or custom orders may require additional processing time. Any additional processing time will be communicated to you before or at the time of purchase.
Delivery
Available delivery options, delivery times and costs will be displayed at checkout before you complete your purchase.
United Kingdom
Standard Tracked: usually 3–5 business days after dispatch.
Tracked 24: usually 1–2 business days after dispatch.
European Union
Standard International Tracked: delivery times may vary depending on the destination and delivery service. Estimated delivery times are shown at checkout where available.
USA & Canada
Standard International Tracked: delivery times may vary depending on the destination and delivery service. Estimated delivery times are shown at checkout where available.
Australia & New Zealand
Standard International Tracked: delivery times may vary depending on the destination and delivery service. Estimated delivery times are shown at checkout where available.
Rest of World
Standard International Tracked: delivery times may vary depending on the destination and delivery service. Estimated delivery times are shown at checkout where available.
Delivery times are estimates and may vary depending on the delivery service, destination and circumstances outside our reasonable control.
International Orders, Customs and Duties
For international orders, customs duties, import taxes, VAT or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.
International orders may also be subject to customs processing, which can occasionally cause additional delays.
Delivery Address
Please make sure that your delivery address is correct and complete when placing your order.
We are not responsible for orders that are delivered to the address provided at checkout where the address was entered incorrectly or incompletely by the customer.
If an incorrect or incomplete address is provided and the order is returned to us, we will contact you to arrange redelivery. Additional delivery charges may apply.
If an order has already been dispatched, we may not be able to change the delivery address.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your print arrives damaged, defective or you receive the wrong item, please contact us as soon as possible at charlie.bbjones@gmail.com, including your order number and photographs of the item and packaging where possible.
We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.
Lost or Delayed Orders
If your order does not arrive within the expected delivery timeframe, please contact us.
We will work with the relevant delivery service to investigate the shipment and, where appropriate, arrange a replacement or other suitable remedy.
Returns
If you change your mind about your purchase, you may have a statutory right to cancel and return your order.
Please see our Return & Refund Policy for full details, including information about cancellation periods, return costs and refunds.
Nothing in this Shipping Policy affects your statutory consumer rights.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Charlie Jones Illustration
Email: charlie.bbjones@gmail.com
Telephone: +44 7724 884755
Address: 17 St Annes Gardens, Hassocks, BN6 8RA, United Kingdom